Returns, Exchanges & Damages Policy
We stand behind the quality of our products and want you to have a great experience with TorQ Gear.
That said, due to the nature of our products and shipping costs, we’ve outlined clear policies below to ensure fairness for both sides.
All Sales Policy
All sales are considered final unless otherwise stated below
We do not offer general “change of mind” returns
If you have questions before purchasing, please reach out, we’re happy to help you make the right decision.
Damaged or Defective Items
If your item arrives damaged or defective, we will make it right.
What to Do
Contact us within 48 hours of delivery
Include:
Order number
Clear photos of the product
Clear photos of the packaging
Clear photos of the shipping label
Resolution Options
Once verified, we will:
Send a replacement at no cost, OR
Offer a partial or full refund depending on the situation
Important Notes
Claims submitted after 48 hours may not be eligible
Damage must be verified — we cannot process claims without photos
Lost or Stolen Packages
Once a package is marked as delivered, it is the responsibility of the customer.
However, we will:
Assist in filing a claim with the carrier
Help investigate the situation
We are not responsible for:
Packages stolen after delivery
Incorrect delivery locations due to address errors
Incorrect Items
If you receive the wrong item:
Contact us within 48 hours
We will:
Send the correct item
Provide return instructions for the incorrect one, if needed
Returns If Approved
Returns are only accepted under specific circumstances:
Verified damage/defect
Fulfillment error, wrong item sent
Return Conditions
Item must be:
Unused
In original condition
In original packaging, when possible
Return Shipping
If the issue is our fault → we cover return shipping
If not → return shipping is the customer’s responsibility
International Orders
Due to high shipping costs, we do not accept standard returns on international orders.
If an item is:
Damaged → we will replace it
Incorrect → we will correct it
For undeliverable or returned shipments:
Refer to our International Shipping Policy
Non-Returnable Situations
We do not offer refunds or replacements for:
Incorrect address entered at checkout
Failure to pay customs duties/taxes
Unclaimed or refused packages
Normal wear and tear
Minor cosmetic imperfections that do not affect function
Product Use Disclaimer
Our products are designed for fitness use and may experience:
Normal compression or flex under load
Cosmetic wear over time
This is not considered a defect.
How to Contact Us
For all return or damage-related inquiries:
Email: support@torq-gear.com
Include your order number and detailed description
Our Commitment
We aim to be fair, fast, and solution-oriented.
If there’s ever an issue:
We will work with you
We will communicate clearly
We will find a reasonable solution
Final Note
By placing an order, you agree to the policies outlined above.
These policies allow us to:
Maintain product quality
Offer worldwide shipping
Continue improving our products and service